2020 has been far from the year any of us expected, as majority of the world went into lockdown in March 2020, our staff began working from home even more. AltitudeWeb’s largely remained unaffected by the effects of the pandemic – we remain committed to offering all services and 24/7 support as normal, and have even completed large scale server upgrades during the crisis, ensuring continued performance improvements.
As a precautionary step to prevent delays in Support Queries as our team adapted to the new way of working, we closed our Domain Registrations Service in April 2020, alongside our App Development Services. We are very pleased to announce as of November both of these will reopen. Thank you for your patience with us during this period as we remained focused in ensuring support to all of our clients in these challenging times. Our live-chat agents, email support and ticket replies continue to hold an impressive 1hr average response time with issues marked solved in one reply from our support agents.
However, despite us slowly reopening, we are aware of hard times ahead for many and that we are still not through this pandemic yet. As such we’d like to announce some further steps we’re taking to continue offering the very best service we can:
- 3 month invoice holidays for clients struggling;
- A free unlimited bandwidth version of our ‘Takeoff’ package to qualifying charities, community groups and front line organisations in response to the pandemic till 1 January 2021;
- Custom package offerings to reduce costs for clients struggling.
If you’d like to make use of any of these offerings, please open a Sales/Migration support ticket or email us at Support@AltitudeWeb.co.uk
We are here with you throughout this pandemic, please get in touch if there is any other way in which we can help. Times are tough, but we can get through this together.
Managing Director, AltitudeWeb